1. What is a UC18 business center? How is it different from a traditional office?

UC18 business centers are conveniently located near major transportation hubs. With UC18 business centers you get a complete, professional office environment included in one monthly fee. You'll also get professional receptionists, state-of-the-art telephone and IT services, kitchen areas and business lounges.
With traditional offices, you have to navigate the costly and time-consuming world of setting up and configuring your workspace. Before you can be productive, you must:

• pay for altering office space
• sign a fixed-length office lease
• provide office furniture
• contract with multiple service providers (phone, Internet, maintenance)
• hire an office staff
• buy or rent office equipment
• build or configure connectivity infrastructure
• spend time, resources and money

With UC18 business centers, your office space solutions are a single phone call or mouse click away. Simply plug in your computer and start working — and leave the rest to us.

2. What types of terms come with UC18 business centers?

With traditional office space you often need an attorney to negotiate a complicated office lease before you can rent or lease an office. But using a UC18 business center for your office space solution couldn't be easier, especially when compared to renting traditional office space. We have a one-page office agreement instead of a 20-page office space lease. We give you control over the term of your executive office agreement — from three months to five years — so you have the ability to grow as your business needs change. And with our professional executive office staff you have on-demand access to administrative support and office equipment without hiring a permanent staff or making a capital investment.

3. Are your business centers located where I need to do business?

The UC18 Group has business centers in 4 locations in China…with new locations opening each month. With so many office locations in key cities worldwide, chances are one is close to where you need to do business. There's no need to conduct an extensive search for office space to rent that is suited to your needs — simply use our office location finder and take your pick! And consider a UC18 virtual office if you need multiple addresses around China and an office in only one location.

4. What if my office space needs change?

No problem. Since each business center typically has between 100 and 400 work stations, we can accommodate your changing office space needs with ease. You are locked into a lease agreement when you rent a traditional office, but at a UC18 business center you can expand or shrink the size of your office space as your needs change. You only pay for the office space you need.

5. How do UC18 business centers support my business when I travel?

As a UC18 customer you have access to our 4 business center locations. You'll receive priority access to UC18 meeting rooms, video conferencing and business lounge facilities. Our business centers have trained, multilingual assistants on hand to help you with copy and printing services as well as reception and concierge services. Each business center features a common look-and-feel experience so you know what you can expect at every UC18 office location.

6. Can I choose my office configuration?

UC18 business centers offer various configurations to suit your needs. In a UC18 business center you do not incur any of the costly setup fees involved in renting traditional office space. Choose from a single-person office, a large executive office, a team office or an open floor plan — all fully furnished and equipped. All UC18 offices can be equipped with our advanced IT and telecom packages without delay.

7. Do I need to supply my own office equipment?

No. All UC18 business centers come equipped with everything you need. We have contemporary office furniture, high-speed Internet connectivity, fully staffed reception areas and state-of-the-art business lounges and kitchen areas. Best of all you can expect the same high-quality office services at every one of our 4 business centers nationwide. When you lease or rent office space the traditional way you must outfit the entire office to your specifications at your own expense, which can take weeks or even months. With UC18 business centers you can begin working immediately.

8. Do you have staffing available at UC18 business centers?

In a UC18 business center a full-service office staff is always on hand to handle your day-to-day administrative duties or on an as-needed basis for those special projects. Unlike traditional leasing there is no need to hire an outside administrative staff to service your office. Our business centers come equipped with high-speed Internet and advanced telecom infrastructure.

9. When can I get started in my new office?

The process to rent office space can take weeks or even months. Our business centers can be configured to your specifications and ready in no time. You can sign your UC18 office agreement on one day and start working in your new office the next.

10. How will my business be visible in a UC18 business center?

When you want a visible presence, a UC18 business center delivers. We're pleased to offer internal branding within our business center locations, allowing you to display your company logo with your office. We offer wall-mounted panels and reception directory panels, ordered and fitted. Simply provide us with your logo and we'll do the rest. So, in addition to all the benefits of working in a UC18 business center, your office space will present a seamless yet individual image. Contact your local business center for details.

1. Why book a UC18 meeting room?

The UC18 Group has a lot of meeting rooms conveniently located in prime office buildings near major transportation hubs. Your meeting room, board room, or conference room delivers a professional atmosphere equipped with high-speed Internet service and free local calling. Our professional meeting room staff has the skills to accommodate your needs from presentation preparation to technical assistance. Photocopiers, color laser printing, facsimile and binding services are also available for our meeting room clients. In short, we have all the accommodations to make your meeting a success.

2. Why outsource your meeting rooms?

UC18 meeting rooms are the solution for low-cost flexible meeting space. We are able to accommodate any meeting room need — from standard meeting rooms to conference room and board room functions. The UC18 meeting room support staff is available on demand to handle specific requests. With a UC18 meeting room you get a professional workspace, allowing your meetings to be more productive.

3. What types of meetings does UC18 accommodate?

A UC18 meeting room is cost-effective and tailored to meet your needs. Whether it is a standard meeting room, training room, conference room or board room, we've got you covered. A UC18 meeting room includes amenities such as free calling and high-speed Internet service. The meeting room support staff ensures that UC18 meeting rooms portray a professional environment, free from the headaches and hassles of a busy office or hotel, so you can focus on your business.

4. Is meeting room support available?

Yes! Meeting room staff specifically trained in managing high-level meetings will service your UC18 meeting room. Should you require equipment setup or administrative preparation for your meeting, our staff has the tools and know-how required to assist. UC18 meeting room staffs are trained in accommodating all of your needs, whether you need a standard meeting room, a training room, a conference room or an interview room.

5. What kind of experience will I have with a UC18 meeting room?

A UC18 meeting room will allow you and your guests to focus on your work. And since our staff supports our meeting rooms, you will have no outside distractions. Your attendees will be greeted by a professional team in our spacious reception areas and shown to your assigned meeting room. UC18 meeting rooms are available in different styles, including training rooms, conference rooms, interview rooms and board room layouts.

6. What is included in a UC18 meeting room?

Our staff will have your meeting room waiting for your use according to your specific layout. You can choose from a standard meeting room, training room, conference room or board room. Free flip charts and white boards, free high-speed Internet access and free calls are readily available in UC18 meeting rooms. TV/VCRs are also available for free. Plus, you will have expert meeting room staff available to streamline your presentation setup. Catering is included with a full-day meeting room standard package and also available for a half-day meeting room booking.

7. Is catering available for my meeting room?

Yes, whether you choose a standard meeting room, conference room or board room, catering is included with a full-day meeting room standard package. Catering is also available for a half-day meeting room booking. We'll handle the ordering and delivery to your meeting room so you can focus on your meeting.

8. Are any other business center amenities available with a meeting room?

UC18 business centers feature business lounges in addition to a number of meeting room, conference room and board room configurations. Self-service coffee, tea and water is complimentary for your meeting room guests. As a meeting room client you may also access our secretarial services for presentation preparation, as well as our photocopying, fax, printing and binding services.

9. Can I be reached during my meeting?

A UC18 meeting room allows you to focus. If you expect to be contacted please instruct your meeting room receptionist how you would like your calls to be handled. Our receptionists will handle your messages or forward calls to your meeting room, conference room or board room according to your instructions. This means that you can receive calls in your meeting room or have them held until a time that is convenient for you.

10. Is your meeting room pricing easy to understand?

UC18 meeting rooms feature standard pricing with optional amenities available. With pricing by the day or half-day, our meeting room pricing is both flexible and easy to understand.

11. Is there any benefit in being a frequent UC18 meeting room customer?

Everyone can benefit from a UC18 meeting room. Ask about special discounts for multiple meeting room bookings. If you are a frequent customer you may also be eligible to take advantage of our corporate meeting room booking process.

1. What is a virtual office?

A UC18 virtual office provides all the benefits of a prime office location, without the need for you to be there. Virtual offices offer a vital business address in many of the China's best business hubs from Shanghai to Beijing. Professional virtual office operators offer live call handling using your business name. Your UC18 virtual office number is equipped with seamless call forwarding so you'll never miss a call. Plus you have 24-hour remote access to your UC18 virtual office voicemail. Even if you expand or relocate, you'll never have to change your business address. And if you expand into a new market, UC18 is sure to have a virtual office location nearby.
When you're on the road you have access to secretarial services and business lounges with your UC18 virtual office membership. Mail received at your virtual office business address can be forwarded anywhere in the world by postal mail or facsimile or held for pickup. With a UC18 virtual office you can have an instant presence anywhere for only dollars a day.

2. Will a UC18 virtual office work for my home business?

When you want to present a downtown business address to your clients and benefit from the cost savings of a home office, a virtual office is right for you. You benefit from a world-class business address with a UC18 virtual office. And with virtual office call forwarding you will never miss a call whether you are in your home office or on the road. Our virtual office operators handle your incoming calls in the name of your business and your calls are seamlessly transferred to your preferred number by our virtual office telecom system. Your virtual office operator can transfer the live call to your home voicemail or virtual office voicemail, or even e-mail you the message! If you decide to expand or move, a UC18 virtual office business address means you'll never have to change your address.

3. Will a UC18 virtual office work for my small business?

A UC18 virtual office can give a small business a big presence. Call forwarding and mail forwarding allow your company to be anywhere you need to do business without the need to have a dedicated office. A professional operator answers your virtual office phone in the name of your business. Your incoming virtual office calls are seamlessly forwarded to your preferred number or messages can be taken and delivered according to your specifications. When it comes time to test a new market, you can reduce your setup costs with a UC18 virtual office. Relocating or expanding is easy with 4 UC18 virtual office locations, and you'll never have to change your business address.

4. Will a UC18 virtual office work for my medium or large business?

Virtual offices allow you to set up a local presence without expanding your real estate portfolio. You'll instantly have a dedicated virtual office business address, allowing you to test a market without the risk of leasing office space. And with virtual office call forwarding your calls can be forwarded to your existing telecom infrastructure. Rely on a UC18 virtual office to generate increased customer contact without the added expense.

5. How does a virtual office allow my business to grow?

You can easily test new markets with a UC18 virtual office without the need for capital investment. With your virtual office agreement you also receive priority access to UC18 meeting rooms for your meeting needs. When your organization needs a physical office you are able to keep the same business address and phone numbers from your virtual office upon upgrading to a physical office in that business center. With your virtual office operator handling your inbound calls and messaging, you can focus on growing your business.

6. How does virtual office call forwarding work?

A UC18 virtual office operator will answer your calls in the name of your business. Based on your specific instructions, your virtual office operator will seamlessly forward your calls to your specified number (a cell phone for when you're on the road, a central office phone or your home phone) anywhere in the world.

7. How are my virtual office phone messages handled?

Should you be unavailable, your virtual office operator will direct your callers to your virtual office voicemail or to your off-site personal voicemail. You can even have your virtual office messages e-mailed directly to you! You'll never miss a message with a UC18 virtual office.

8. How does virtual office mail forwarding work?

Virtual office mail forwarding services will forward postal mail received at your virtual office business address to your preferred location, fax it worldwide or hold it for you to collect.

9. Does a virtual office allow me to use a physical office?

A UC18 virtual office is a perfect solution for when you may need an office on-demand but not daily. You can walk in, sit down, plug in and be working in minutes in a professional business environment whenever you need one. You can upgrade at any time to a full-time office and keep your virtual office business address.

10. Does a UC18 virtual office include a solution for meeting with clients or associates?

In addition to your virtual office business address and message handling, you will have access to the UC18 meeting room network on a pay-per-use basis. This service is great for those times when you need to conduct business face to face. Your virtual office membership gives you priority access to meeting rooms in any of our 4 prestigious business center locations in major business markets.

11. What types of amenities are available to a virtual office customer?

As a virtual office client you receive full access to a trained administrative staff for tasks ranging from photocopying and binding to full document translations. Plus, at our prime business addresses, we have beautifully appointed reception, breakout and kitchen areas for your use. Virtual office customers also receive priority access to meeting rooms and training facilities worldwide. You can also upgrade to a full-time office and keep your virtual office business address.

12. How do I manage my virtual office account?

You receive dedicated virtual office account management with one point of contact for all your needs. Through one point of contact you can modify your virtual office preferences and set up your virtual office account instructions as well as virtual office billing. And with a UC18 virtual office, billing is simple. You receive one single monthly bill with no hassles and no hidden costs.